Most businesses today collect huge amounts of data points from daily operations and base their decisions on them. Unfortunately the hospitality industry has not benefited from this as much, because there were simply no tools available to accomplish this. In this blog post we’re going to have a look at how you can turn untracted physical interactions into actionable insights for your hospitality business using the Pijero client service system!

Menu optimization

Have you ever wondered which items your clients view the most? Which items your customers are about to buy, but then decide otherwise? Which items in your menu are searched the most? How many people in total have viewed your menu? Was the item with a picture purchased more than the one without a product picture?

All of this data is anonymously collected using Pijero client app. This allows you to have a deep view into how your clients are really interacting with menu. By analysing these insights you can take steps such as showing more popular products and categories at the top of menu, experimenting with different product descriptions and more!

All of the optimizations you make are reflected in real time because your client receives it by scanning a QR code, no more need for expensive and time consuming paper menu and booklet printing!

Tracking internal customer feedback

There's nothing worse than reading a bad review on Tripadvisor or Yelp! What if there was a way to receive and act on customer feedback as soon as possible?

With Pijero you can create dynamic customer feedback questions specifically for your restaurant! Additionally you will see which staff member has served the customer in case you need a person to go to to clarify on any particular feedback.

Tracking staff reaction time

Imagine having an objective view of your staff performance. If instead of arguments and subjective opinions, you could truly see how fast or slow your staff member reacts to customer's requests and orders!

Pijero tracks average reaction time plotted against how many client orders and requests your staff member has handled. This combined with customer feedback tool is a powerful way to see your restaurant from your customer's eyes.

Which businesses can benefit from using Pijero?

So far we've talked about using data for optimizing a restaurant. However Pijero client service also works well for SPAs, Hotels, Outdoor terraces and more! You can read more about the different business cases bellow.